PRE-SALE QUESTIONS


WHEN DOES PRE-SALE OPEN?

10am PT on Wednesday, February 6. If you signed up on this website, you will be emailed a code one hour before the pre-sale opens. Please be patient as sometimes the email may take longer to arrive. Pre-sale is open until Friday at 10am PT or until sold out.

HOW MUCH ARE TICKETS?

There are a limited amount of tickets available at $121 USD + booking fees. When they sell out, ticket prices will increase. For more details, click here.

CAN I PURCHASE MY CAMPING PASS AT THE SAME TIME AS MY PRE-SALE TICKET?

Yes, you can. Your camping pass will be an ‘upsell’ which will be come available once you’ve secured your concert ticket.

HELP, I’M HAVING PRE-SALE PROBLEMS!

You can contact us here.

GENERAL QUESTIONS


WILL I BE ABLE TO ENTER GROUP THERAPY WEEKENDER AT ANY TIME?

As long as you have a ticket in hand that has not been scanned you will be able to enter the event from the moment it opens until one hour before the the time the event ends each day.

WHAT TIME DOES GROUP THERAPY WEEKENDER START & END?

While we’re yet to confirm exact door times, expect to be dancing on Saturday, 27 July from 1pm - 1am and on Sunday, 28 July from 11am - 10:30pm. Expect a few surprises on the side.

WHAT ARE BOX OFFICE HOURS IF I NEED TO COLLECT MY TICKET

Box office hours will be 1:00PM – 10:00PM on Saturday, 27 July.

WILL YOU BE POSTING SET TIMES IN ADVANCE?

Yes indeed!

WILL THERE BE A LIVESTREAM?

At this stage, we’re not planning to livestream Group Therapy Weekender.

CAN I ENTER, LEAVE AND RE-ENTER GROUP THERAPY WEEKENDER?

Unfortunately due to the the format of this event and licensing restrictions, we cannot allow reentry to the event for anyone. Once you are in you are in, so bring everything you need for the day.

I’M A MEDIA REPRESENTATIVE. WHO DO I ARRANGE A PRESS PASS THROUGH?

Email contact@anjunabeats.com with details about your outlet. We’ll read all requests - if we don’t get back to you, unfortunately your request has been denied.

CAN I PASS OUT FLYERS AT THE FESTIVAL?

No, please don’t.

WILL THERE BE ATM MACHINES?

Yes, magical money machines will be on site. Smart campers will bring cash in advance to avoid queues.

WILL THERE BE PARKING?

The Gorge Amphitheatre has ample on-site parking. The parking lot gates open at 11:00am. Parking areas are well marked, lighted and secure. Designated parking areas for our friends who have special needs are also available, just follow the signage. No overnight parking is permitted in the parking lots. You cannot park your car in these lots and join a camping group. A new camping pass will be required to bring your car into the camping area for overnight parking. By order of the Grant County Sheriff’s Department, there is no parking on county roads or private property leading to or adjacent to the venue. The county ordinances also strictly prohibit the consumption of alcoholic beverages in the parking lot, and these laws will be strictly enforced.

HOW MUCH DOES THE PARKING COST?

The cost of parking is already included in your ticket price. There is no additional charge to park in the on-site lots unless you choose the Star Parking Upgrade, available via Live Nation.

CAN I SLEEP IN MY CAR IN THE PARKING LOT?

Unfortunately, there is no overnight parking. As such, you must have a camping ticket or you’ll be moved along.

WHERE ARE THE CLOSEST AIRPORTS?

Seattle-Tacoma International Airport (SEA) 118 miles
17801 International Blvd. – (Pacific Highway So.)
Seattle, WA 98158
www.portseattle.org

Pangborn Memorial Airport (EAT) 28 miles
One Pangborn Drive
East Wenatchee, WA 98802
www.pangbornairport.com

Yakima Air Terminal (YKM) 48 miles
2400 West Washington Avenue
Yakima, Washington 98903
www.yakimaairterminal.com

IS THERE DISABLED ACCESS?

There is! Please contact us if you have specific questions.

IS THERE A SITE MAP OF THE VENUE?

Check back here closer to the event for a site map.

WHAT CAN I BRING INTO THE GORGE AMPHITHEATER

Please note: a more detailed prohibited items list will be published closer here to the show.

CAN I BRING WATER BOTTLES INTO THE EVENT?

You can bring in one 20oz factory sealed bottle of water. There will also be bottled water sold inside the venue, as well as complimentary water stations. Those will be indicated on a site map to be released closer to the show.

OTHER THAN A 20OZ FACTORY SEALED BOTTLE OF WATER, CAN I BRING IN A CAMELBAK OR ANY OTHER WATER CONTAINERS?

You may bring in water containers (including camelbacks), provided that they are empty as you enter the festival. They will be inspected.

WHAT CAN BE IN MY ONE GALLON BAG OF SNACKS?

You can bring one clear zip-lock bag no be larger than one gallon and all snacks inside must be factory sealed.

CAN I BRING MY CAMERA?

You may bring your small non-professional still camera. By that we mean no removable lenses. Video cameras (including Go-Pros) are not allowed inside the venue.

Please don’t film and redistribute the show. Be in the moment.

TICKET QUESTIONS


WILL TICKETS SELL OUT?

We hope so!

WILL TICKETS BE SOLD AT THE EVENT?

If the festival does not sell out in advance, tickets will be available at the box office at a higher price on show date. Do not buy tickets from ticket scalpers.

WILL THE GENERAL ADMISSION TICKETS BE A WRISTBAND, A LANYARD OR TICKETS?

General admission will have a ticket. No wristband or lanyard will be issued for GA tickets. VIP people get a shiny lanyard (which may not actually be that shiny, it will definitely be nice though).

CAN YOU REPRINT LOST AND MISPLACED TICKETS AT THE GORGE AMPHITHEATRE BOX OFFICE?

TREAT YOUR TICKETS LIKE CASH. Keep them in a safe place where they cannot be easily lost or stolen. Tickets cannot be easily reprinted and the cost of reprinting a ticket can exceed $100.

ARE TICKET PRICES GOING TO INCREASE FROM WHERE THEY ARE NOW?

Yes, for the best price tickets you MUST sign-up for the February 6 pre-sale: aboveandbeyond.nu/gtw

IF I BUY FROM AN AUTHORIZED RETAIL LOCATION, WILL I GET A PHYSICAL TICKET THAT WILL GAIN ME ADMITTANCE?

Yes. Retail locations sell tickets, which will be valid for entry. Please note that there will be no retail locations for pre-sale tickets, they are strictly online only.

IF I BUY A RESALE GA TICKET AND SOMEONE ELSE’S NAME IS ON THE RECEIPT, IS IT STILL OK TO USE THEM EVEN IF THE NAME DOESN’T MATCH?

Contact Ticketmaster customer service.
TM customer service US 1-800-745-3000
TM customer service Canada 1-855-985-4357

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY TICKETS?

Please take a look at your transaction information and see which option was selected regarding shipping/pickup method. If you selected the mailing option and are worried because you have not received them, call Ticketmaster directly. TM customer service US 1-800-745-3000
TM customer service Canada 1-855-985-4357

AGE/ID QUESTIONS


YOU MUST HAVE VALID IDENTIFICATION PROVING YOU ARE 21+ TO GAIN ACCESS TO BAR AREAS.
ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY TO 21+ BAR AREAS

U.S. or Canadian government issued driver’s license or identification card provided that it contains a photograph and date of birth U.S. or foreign government issued passport containing a photograph and date of birth.

UNACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY TO 21+ BAR AREAS

Vertical IDs (regardless of the individual’s age).

CAN I ATTEND THE EVENT IF I AM UNDER THE AGE OF 18 AND I COME WITH A LEGAL GUARDIAN?

This event is strictly 18 and older. Security will not allow anyone under the age of 18 into the venue.

MY ID WAS LOST/STOLEN. WHAT CAN I USE TO PROVE THAT I AM AT LEAST 18 YEARS OLD?

If you have a passport, security will accept all government issued passports. Expired government issued identification will only be accepted WITH temporary DMV documentation that is valid and proves you are going to receive a new valid ID. Please review a more detailed description of the ID rules here.

WHAT DO I DO IF MY ID EXPIRED AND I DO NOT THINK I WILL RECEIVE A NEW ONE IN TIME?

Please bring your expired ID AND your temporary DMV documentation that proves your ID is being renewed. Review all the detailed ID rules here.

CAN I USE A CONSULAR ID OR FOREIGN GOVERNMENT ISSUED DRIVER’S LICENSE?

Security will not accept consular identification or a foreign government issued driver’s license (Canadian drivers licenses or identification cards that are not expired may be used to grant entry into the festival). They will accept any foreign government issued passport provided it has a photo, name and date of birth on it. A passport can be acquired by scheduling an appointment with your local consulate office.

WHAT ARE ACCEPTABLE FORMS OF ID TO PURCHASE ALCOHOL?

Security will not accept consular identification or a foreign government issued driver’s license other than Canadian Province issued driver’s license or identification card. US military ID, Merchant Marine ID, Tribal ID (not all accepted), and US Possessions issued ID will all also be accepted. They will accept any foreign government issued passport provided it has a photo, name and date of birth on it.

CAMPING QUESTIONS


WHERE CAN I BUY CAMPING TICKETS?

Camping passes can be purchased here via gorgecamping.com

WHAT TIME DOES THE CAMPGROUND OPEN?

Campsite will be open from 1:00pm Friday afternoon until Monday at noon. Expect lines to get in, arriving early on Friday is highly recommended if you can swing it with work - there’ll be lots of people to meet and you can get prime position in your area.

ARE THERE SHOWERS – HOW MUCH DO THEY COST?

Hot & cold showers are available. For Standard camping the showers can be found at the “Pivot” and there will be a $3.00 charge. In Premier, Gold and Terrace Camping showers are provided free of charge.

WILL STANDARD CAMPING SELL OUT?

No and passes will be available to purchase at the gates but we recommend getting your passes in advance so your entry is easier.

ARE THERE SUPPOSED TO BE BRACELETS THAT COME WITH THE CAMPING PASSES IN THE MAIL?

No.

CAN I UPGRADE MY CAMPING PASS?

Only if there is space available, but Premier, Gold & Terrace camping are expected to sell out in advance

IS ALCOHOL ALLOWED?

As long as you are of age, alcohol is permitted within the confines of your individual campsite, but no open containers or alcohol consumption is allowed in the public areas or on the roads.

I WANT TO CAMP NEXT TO MY FRIENDS, CAN YOU RESERVE A SPOT?

Camping sites are allocated as you arrive, spaces cannot be held or reserved, so if you want to camp in groups, you must show up at the same time.

CAN I BUY 2 CAMPING PASSES WITH ONE CAR AND HAVE A BIGGER SITE?

Sure – just make sure you show the campground attendant both passes upon arrival.

IS THERE A LIMIT ON TENT SIZE AT THE GORGE?

4-6 person tent per vehicle / campsite.

HOW BIG ARE THE CAMPSITES FOR GENERAL CAMPING?

A general/standard camping site is about 15’x25′. Enough room for one vehicle and tent.

CAN I HAVE MORE THAN ONE TENT IN OUR CAMPING SPACE ALONG WITH OUT VEHICLE?

Camping spaces are strictly one vehicle per space. If your tents fit within the camping space along with your vehicle, then OK.

CAN I CAMP IF I DO NOT HAVE A TICKET FOR THE SHOW?

No, you will need a ticket for the concert in order to enter the campgrounds.

WHAT SHOULD I BRING WITH ME?
  • A tent (you’d be surprised!)
  • Clothing for all temperatures – the nights can be chilly
  • Sunscreen/sunblock
  • You can bring your own food for the campground
  • Vibes
  • A bit of patience, give our staff a wave and a hello, they are working very long hours and really hard to make these shows happen, but expect occasional lines, it happens when thousands descend on one place at one time.
IS THERE A STORE IN THE CAMPGROUND?

Yes, there is. The store has a wide variety of beers, soft drinks & snacks, ice, as well as some of those little necessities you may have forgotten: sunscreen, basic toiletries and the like. The General Store is located close to the main entrance.

CAN I BRING MY DOG?

No. Do not bring any pet whatsoever, not because we don’t like them – we are all animal lovers here – but it is cruel and unfair to the pet to leave it alone in the campground or parking lot, locked up or in a car or tent where it may suffer from extreme heat. When we see a pet in a car or running around the campground unattended, we will alert the authorities and your vehicle may be entered and the pet taken to a shelter for its own welfare. You may be subject to prosecution for cruelty to animals. Service animals are permitted (emotional support or companion animals do not qualify as “service” animals and are not allowed at the Gorge.

CAN PEOPLE COME TO AND FROM THE GORGE?

Not encouraged – especially during busy ingress period – but provision can be made – you would need to get a re-entry pass from Guest Services on the way out of the campground.

WILL THERE BE A PLACE TO PARK VEHICLES FOR THOSE SHARING CAMPING WITH OTHER PEOPLE?

No – if you want to park a vehicle overnight you will need a camping pass for that vehicle – one vehicle = one camping space. The Gorge parking area does not allow overnight parking.

CAN I VISIT OTHER CAMPING AREAS WITH MY CAMPING PASS?

Terrace pass holders can visit any camping area.

Gold and Premier can visit each others camping areas and can go to standard camping area. Standard pass holders can only enter the standard camping area.

PROHIBITED ITEMS


THERE IS SOMETHING I’D LIKE TO BRING INTO THE EVENT, WHAT IS PERMITTED?

A detailed prohibited items list will be published closer to the event. Check back here or on Above & Beyond and USC social media profiles.

TRAVEL PACKAGES


DO THESE PACKAGES HAVE A MINIMUM AGE?

For the hotel travel packages, all persons must be at least 21 years of age to purchase a travel package and check-in. Persons under the age of 18 years may still occupy a room, however the person whose name is booked for the reservation must be 21 years of age to check in. Please be sure to bring valid photo identification and credit card.

DO THE TRAVEL PACKAGES AND TENT RENTALS INCLUDE TICKETS?

All travel packages include (2) two-day tickets for the event. Based on availability, you will have the option to choose between GA tickets or Group Therapy Weekender Retreat tickets with your travel package.

Tent rentals do not include tickets to the show. Tickets need to be purchased separately in order to access the tent rentals.

HOW WILL I RECEIVE MY TICKETS AND MERCHANDISE?

A CID representative will be available at the hotel to assist all travel package guests. Here you will pick up your tickets and merchandise. As the event gets closer, the package purchaser will receive an email with all of the event details including times and locations for check-in. Please be sure to bring a valid photo ID and credit card.

Tent rental purchasers should stay tuned for the informational email to provide specific check-in instructions!

CAN I ACQUIRE ACCESSIBLE SEATING AS PART OF THESE PACKAGES?

If you would like to inquire about Accessible Seating as part of a package, please reach out to CID Entertainment at guestservices@cidentertainment.com or 888-805-8930.

WHAT TIME IS CHECK-IN AND CHECK-OUT AT THE HOTEL?

Wingate Moses Lake: 2PM Check-In and 12PM Check-Out

The Inn at Moses Lake: 2PM Check-In and 12PM Check-Out

Best Western Inn Moses Lake: 4PM Check-In and 11AM Check-Out

WHAT IS THE BEST WAY TO GET TO THE SHOWS?

If you purchased a hotel travel package or home rental, there is round-trip transportation from your hotel or home to the Gorge and back included in your package!

CID Entertainment is also offering one-way or roundtrip shuttle transportation from Seattle-Tacoma Airport to The Gorge or Travel Package Hotels.

CAN I EXTEND MY STAY BEYOND THE TRAVEL PACKAGE DATES?

A: In order to add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet. Once you’ve booked the additional night(s), please reach out to our Guest Services team at guestservices@cidentertainment.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

IS PARKING PROVIDED AT THE HOTEL?

All of the travel package hotels offer free parking for hotel guests!

HOW WILL I RECEIVE INFORMATION REGARDING MY SHUTTLE PASSES?

You will receive a detailed informational email from CID Entertainment about one week prior to the event date with specific shuttle information.

THE PEOPLE ATTENDING THE CONCERT WITH ME MAY BE ARRIVING LATE. HOW WOULD THEY GET THEIR TICKETS, MERCHANDISE, ETC.?

The original purchaser will pick up everyone’s tickets and merchandise. They will have to distribute accordingly.

I PURCHASED PACKAGES FOR A FRIEND OR FAMILY MEMBER, BUT I WILL NOT BE IN ATTENDANCE. HOW CAN THEY PICK UP THEIR TICKETS ON MY BEHALF?

In order to accommodate this, the original purchaser must contact CID Entertainment’s Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

CAN I USE MY CID PACKAGE FOR A CONTEST/GIVEAWAY OR TO PROMOTE MY WEBSITE/PRODUCT/EVENT?

No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

IS THERE A PAYMENT PLAN

There will be payment plan for travel + tent rentals. Basically anything over $1000. You'll need to pay 60% up front and 40% later

WHAT IF I CHANGE MY MIND AND DON’T WANT MY PACKAGE?

All packages are non-refundable. Please refer to CID Entertainment’s Purchase Policy for complete details.