FAQ

Pre-sale Questions

WHEN ARE TICKETS AVAILABLE?

Tickets are on sale now, they can be found here.

HOW MUCH ARE TICKETS?

There are a limited number of tickets starting at $175 USD + booking fees. When they sell out, ticket prices will increase. You can purchase your tickets as part of an instalment plan via Klarna. More information on that here.

CAN I PURCHASE MY CAMPING PASS AT THE SAME TIME AS MY PRE-SALE TICKET?

Yes, you can. Your camping pass will be an ‘upsell’ which will become available once you’ve secured your concert ticket.

HELP, I’M HAVING PRE-SALE PROBLEMS!

Please reach out to: gorgeinfo@livenation.com

General Questions

WILL I BE ABLE TO ENTER GROUP THERAPY WEEKENDER AT ANY TIME?

As long as you have a ticket in hand that has not been scanned you will be able to enter the event from the moment it opens until one hour before the event ends each day.

WHAT TIME DOES GROUP THERAPY WEEKENDER START & END?

We will be dancing on Friday, July 21 from 6PM-12AM, on Saturday, 22 July from 4PM - 1AM and on Sunday, 23 July from 3PM - 12:00AM. Expect a few surprises on the side.

The campsite will open on Thursday 21 July at 4PM. More info here.

WHAT ARE BOX OFFICE HOURS IF I NEED TO COLLECT MY TICKET?

The box office will be open two hours prior to doors opening until about one hour after the show ends.

WILL YOU BE POSTING SET TIMES IN ADVANCE?

Yes indeed! Nearer the show we’ll provide a full schedule.

WILL THERE BE A LIVESTREAM?

There will not be a livestream of Group Therapy Weekender.

CAN I ENTER, LEAVE AND RE-ENTER GROUP THERAPY WEEKENDER?

Re-entry is available, and security checks will be in place when re-entering the festival site.

I’M A MEDIA REPRESENTATIVE. WHO DO I ARRANGE A PRESS PASS THROUGH?

Email contact@anjunabeats.com with details about your outlet. We’ll read all requests - if we don’t get back to you, unfortunately your request has been denied.

CAN I PASS OUT FLYERS AT THE FESTIVAL?

No, please don’t.

WHAT ARE ACCEPTED PAYMENT METHODS?

All points of sale will only accept credit, debit or mobile pay (such as Apple Pay or Google Pay). Cash will not be accepted. The box office does not accept Apple or Google pay. All forms or credit cards are accepted. NO CASH

WILL THERE BE PARKING?

The Gorge Amphitheatre has ample on-site parking. The parking lot gates open at 11:00am on Saturday, July 22nd. Parking areas are well marked, lighted and secure, parking is at your own risk. Designated parking areas for our friends who have accessibility requirements are also available, just follow the signage. No overnight parking is permitted in the parking lots, and you cannot park your car in these lots and join a camping group. A new camping pass will be required to bring your car into the camping area for overnight parking. By order of the Grant County Sheriff’s Department, there is no parking on county roads or private property leading to or adjacent to the venue. The county ordinances also strictly prohibit the consumption of alcoholic beverages in the parking lot, and these laws will be strictly enforced.

HOW MUCH DOES THE PARKING COST?

The cost of parking is already included in your ticket price. Star Parking - upgraded parking closer to the main gates with EZ in & out is available for an additional fee available through Ticketmaster.

CAN I SLEEP IN MY CAR IN THE PARKING LOT?

Unfortunately, there is no overnight parking. As such, you must have a camping ticket or you’ll be moved along.

WHERE ARE THE CLOSEST AIRPORTS?

IS THERE DISABLED ACCESS?

There is! Please contact Live Nation if you have specific questions: GorgeInfo@livenation.com

IF I REQUIRE DISABLED ACCESS, DO I NEED A DIFFERENT TICKET?

No, you’ll need to purchase a regular ticket and check in at Guest Services upon arrival at the venue. There are Guest Service locations at the main entrance and near the viewing area if you should require any assistance or have any questions.

IF I HAVE ACCESS REQUIREMENTS, WILL THERE BE ASSISTANCE AVAILABLE?

There will be staff on hand to transport you from the main gate down to the viewing area, make sure to check in at Guest Services upon arrival.

WHERE IS THE ACCESSIBLE VIEWING AREA?

At the lower bowl, midway on the lawn.

ARE THERE ACCESSIBLE TOILETS AT THE VIEWING AREA?

Yes.

IS THERE AN ACCESSIBLE CAMPING AREA?

Yes, make sure to request this upon arrival at Guest Services.

WHAT ARE THE RULES ON HARASSMENT?

We do not tolerate harassment of any kind. Respect boundaries and report sexual harassment to security. Look out for those who are in distress and might need help.

IS THERE A SITE MAP OF THE VENUE?

You can download the sitemap here here

WHAT CAN I BRING INTO THE GORGE AMPHITHEATRE

Allowed:

• Small clutches, wristlets, or fanny packs no bigger than 6"x9" OR clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12". Camelbacks/hydration packs are permitted with the restrictions of 2 pockets max. No sewn-in packs - it cannot be part of a large backpack. It must be completely empty on entry to the venue
• Cameras - non-professional only, no detachable lenses
• Food in a clear, 1-gallon ziplock bag
• Lawn chairs - seat no more than 9 inches off the ground
• Water - up to 1 gallon in a factory sealed plastic bottle
• Empty water container - up to 1 gallon, clear, not glass
• Parasol / small umbrella - no large / golf umbrellas

Not allowed:

• Weapons of any kind
• Alcohol
• Illegal drugs
• Glass containers
• Cans
• Hard sided or large coolers
• Large or oversized bags / backpacks larger than 16"x16"x8"
• Laser pointers
• Fireworks
• No Unmanned Aircraft Systems (Drones) are permitted on or over any Gorge property whatsoever
• Animals - service animals allowed. Like many venues and other large places of assembly, the Gorge has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. The Gorge’s policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.

The Gorge requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Emotional support animals are not considered service animals.

Totems:

• Maximum height six feet
• Totems must be made from a lightweight material e.g. foam, PVC / no solid metal
  Collapsible / telescoping camera extenders that follow the above guidelines are OK (lightweight/hollow aluminum/polycarbonate)
• PVC, light wood or aluminum poles must be no thicker than one inch in diameter
• Inflatables attached to totems must be deflated upon entry
• Any item deemed dangerous will not be allowed
• Totems promoting illegal activity or hate speech will not be permitted

CAN I BRING WATER BOTTLES INTO THE EVENT?

Guests are permitted to bring in one factory sealed bottle of water up to one gallon in size. Empty aluminum bottles, refillable clear plastic water bottles are permitted.

Water fountains are located throughout the venue. Packaged water is available for sale inside the venue. More useful information is available here.

OTHER THAN A FACTORY SEALED BOTTLE OF WATER, CAN I BRING IN A CAMELBAK OR ANY OTHER WATER CONTAINERS?

You may bring in water containers (including camelbaks), provided that they are empty as you enter the festival. They will be inspected. You will be able to fill them up inside the venue. Camelbaks that are oversized or part of a non compliant bag are not allowed. Clear bag and size restrictions still apply.

###WHAT CAN BE IN MY ONE GALLON BAG OF SNACKS?
You can bring one clear zip-lock bag no larger than one gallon and all snacks inside must be factory sealed.

CAN I BRING MY CAMERA?

You may bring your small non-professional still camera. By that we mean no removable lenses. Professional video cameras are not allowed inside the venue.

Please don’t film and redistribute the show. Be in the moment.

Ticket Questions

WILL TICKETS SELL OUT?

We hope so!

WHEN WILL I RECEIVE MY TICKET?

Tickets will arrive in your Ticketmaster app on July 5 at 9am PT. You’ll be able to transfer tickets to your friends from that date onwards.

WILL TICKETS BE SOLD AT THE EVENT?

If the festival does not sell out in advance, tickets will be available at the box office. We do not recommend purchasing tickets from scalpers, as you risk being denied entry to the show.

WILL THE GENERAL ADMISSION TICKETS BE A WRISTBAND, A LANYARD OR TICKETS?

All ticket holders will receive an e-ticket. If you have purchased an Early Entry, Retreat or Super Retreat package you will receive a wristband in addition to your E-ticket. More details coming soon.

ARE TICKET PRICES GOING TO INCREASE FROM WHERE THEY ARE NOW?

Yes, for the best price tickets you should sign-up for the February 8 pre-sale: aboveandbeyond.nu/gtw

IF I BUY A RESALE GA TICKET AND SOMEONE ELSE’S NAME IS ON THE RECEIPT, IS IT STILL OK TO USE THEM EVEN IF THE NAME DOESN’T MATCH?

Contact Ticketmaster customer service: ticketmaster.com

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY TICKETS?

Email Ticketmaster support

ARE REFUNDS ON TICKETS OFFERED?

All tickets are non-refundable. For any extenuating circumstance please contactTicketmaster support.

Age/ID Questions

YOU MUST HAVE VALID IDENTIFICATION PROVING YOU ARE 21+ TO GAIN ACCESS TO BAR AREAS.

ACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY TO 21+ BAR AREAS

U.S. or Canadian government issued driver’s license or identification card provided that it contains a photograph and date of birth U.S. or foreign government issued passport containing a photograph and date of birth.

UNACCEPTABLE FORMS OF IDENTIFICATION FOR ENTRY TO 21+ BAR AREAS

Vertical IDs (regardless of the individual’s age).

CAN I ATTEND THE EVENT IF I AM UNDER THE AGE OF 18 AND I COME WITH A LEGAL GUARDIAN?

This event is strictly 18 years and older. Security will not allow anyone under the age of 18 into the venue.

MY ID WAS LOST/STOLEN. WHAT CAN I USE TO PROVE THAT I AM AT LEAST 18 YEARS OLD?

If you have a passport, security will accept all government issued passports. Expired government issued identification will only be accepted WITH temporary DMV documentation that is valid and proves you are going to receive a new valid ID. Please review a more detailed description of the ID rules here.

WHAT DO I DO IF MY ID EXPIRED AND I DO NOT THINK I WILL RECEIVE A NEW ONE IN TIME?

Please bring your expired ID AND your temporary DMV documentation that proves your ID is being renewed.

CAN I USE A CONSULAR ID OR FOREIGN GOVERNMENT ISSUED DRIVER’S LICENSE?

Security will not accept consular identification or a foreign government issued driver’s license (Canadian drivers licenses or identification cards that are not expired may be used to grant entry into the festival). They will accept any foreign government issued passport provided it has a photo, name and date of birth on it. A passport can be acquired by scheduling an appointment with your local consulate office.

WHAT ARE ACCEPTABLE FORMS OF ID TO PURCHASE ALCOHOL?

Security will not accept consular identification or a foreign government issued driver’s license other than Canadian Province issued driver’s license or identification card. US military ID, Merchant Marine ID, Tribal ID (not all accepted), and US Possessions issued ID will all also be accepted. They will accept any foreign government issued passport provided it has a photo, name and date of birth on it.

Camping Questions

For more detailed camping info, visit the gorgecamping.com website FAQ: gorgecamping.com/faqs

WHERE CAN I BUY CAMPING TICKETS?

Camping passes can be purchased here via gorgecamping.com. They can also be purchased as an upsell during the purchase of your festival ticket.

You may also purchase camping on site or on Ticketmaster.com. Go to the Event page and look under “Add on Available”, then choose “camping”.

WHAT TIME DOES THE CAMPGROUND OPEN?

Campsite will be open from 4PM Thursday until Monday at noon.

Anyone without a camping pass will be able to enter the campsite from 10AM on Friday 22 July. Expect lines to get in, arriving early on Friday is highly recommended.

ARE THERE SHOWERS – HOW MUCH DO THEY COST?

Hot & cold showers are available. For Regular camping the showers can be found at the "Pivot" and there will be a small fee. In Premier, Gold, Oasis and Terraces Camping showers are provided free of charge within those locations.

WILL STANDARD CAMPING SELL OUT?

No, there is plenty of room and passes will be available to purchase at the gates but we recommend getting your passes in advance so your entry is easier.

CAN I UPGRADE MY CAMPING PASS?

Camping passes can be upgraded at the gate on arrival, subject to availability.

IS ALCOHOL ALLOWED?

As long as you are of age, alcohol is permitted within the confines of your individual campsite, but no open containers or alcohol consumption is allowed in the public areas or on the roads.

I WANT TO CAMP NEXT TO MY FRIENDS, CAN YOU RESERVE A SPOT?

Camping sites are allocated as you arrive, spaces cannot be held or reserved, so if you want to camp in groups, you must show up at the same time.

CAN I BUY 2 CAMPING PASSES WITH ONE CAR AND HAVE A BIGGER SITE?

Sure – just make sure you show the campground attendant both passes upon arrival.

IS THERE A LIMIT ON TENT SIZE AT THE GORGE?

The approximate dimensions of the camping spots in Standard/General camping are 15’x25’, enough room for a single tent and one vehicle.

The approximate dimensions of the camping spots in Premier camping are 18’x35’, enough room for (2) 2-4 people tents and one vehicle.

The approximate dimensions of the camping spots in Terrace camping are 18'x40’, enough room for (2) 2-4 people tents and one vehicle.

The approximate dimensions of the camping spots in Gold (for certain events only) is 20’x50’ enough room for (2) 2-4 person tents and/or shade awnings and one vehicle.

CAN I HAVE MORE THAN ONE TENT IN OUR CAMPING SPACE ALONG WITH OUT VEHICLE?

Camping spaces are strictly one vehicle per space. If your tents fit within the camping space along with your vehicle, that’s fine.

CAN I CAMP IF I DO NOT HAVE A TICKET FOR THE SHOW?

No, you will need a ticket for the concert in order to enter the campgrounds.

WHAT SHOULD I BRING WITH ME?

• A tent (you’d be surprised!)
• Clothing for all temperatures – temperatures will reach 95°F (35°C) in the day and 55°F (12°C) in the night
• An empty reusable water bottle
• Sunscreen/sunblock
• You can bring your own food for the campground
• A bit of patience, give our staff a wave and a hello, they are working very long hours and really hard to make these shows happen, but expect occasional lines, it happens when thousands descend on one place at one time.

IS THERE A STORE IN THE CAMPGROUND?

Yes, there is. The store has a wide variety of beers, soft drinks & snacks, ice, as well as some of those little necessities you may have forgotten: sunscreen, basic toiletries and the like. The General Store is located close to the main entrance.

CAN I BRING MY DOG?

No. Do not bring any pet whatsoever, not because we don’t like them – we are all animal lovers here – but it is cruel and unfair to the pet to leave it alone in the campground or parking lot, locked up or in a car or tent where it may suffer from extreme heat. When we see a pet in a car or running around the campground unattended, we will alert the authorities and your vehicle may be entered and the pet taken to a shelter for its own welfare. You may be subject to prosecution for cruelty to animals. Service animals are permitted. Emotional support or companion animals do not qualify as “service” animals and are not allowed at the Gorge.

CAN PEOPLE COME TO AND FROM THE GORGE?

Not encouraged – especially during busy ingress period – but provision can be made – you would need to get a re-entry pass from Guest Services on the way out of the campground.

WILL THERE BE A PLACE TO PARK VEHICLES FOR THOSE SHARING CAMPING WITH OTHER PEOPLE?

No – if you want to park a vehicle overnight you will need a camping pass for that vehicle – one vehicle = one camping space. The Gorge parking area does not allow overnight parking.

CAN I VISIT OTHER CAMPING AREAS WITH MY CAMPING PASS?

Terrace pass holders can visit any camping area.

Gold and Premier can visit each other's camping areas and can go to the standard camping area. Standard pass holders can only enter the standard camping area.

Travel packages

DO THESE PACKAGES HAVE A MINIMUM AGE?

For the hotel travel packages, all persons must be at least 21 years of age to purchase a travel package and check-in. Persons under the age of 18 years may still occupy a room, however the person whose name is booked for the reservation must be 21 years of age to check in. Please be sure to bring valid photo identification and credit card.

DO THE TRAVEL PACKAGES INCLUDE TICKETS?

All travel packages include two or four tickets for the event. Based on availability, you will have the option to choose between General Admission tickets, Early Entry, Retreat or Super Retreat Tickets with your travel package.

If you have purchased an Early Entry, Retreat or Super Retreat package you will receive a wristband in addition to your E-ticket. More details coming soon.

HOW WILL I RECEIVE MY TICKETS AND MERCHANDISE?

A 100x Hospitality representative will be available at the hotel to assist all travel package guests. Here you will pick up your merchandise. As the event gets closer, the package purchaser will receive an email with all of the event details including times and locations for check-in.

Please be sure to bring a valid photo ID and credit card.

CAN I ACQUIRE ACCESSIBLE SEATING AS PART OF THESE PACKAGES?

If you would like to inquire about Accessible Seating as part of your travel package, please reach out to us at contact@100xhospitality.com. Be sure to include the event name and your order number when emailing.

WHAT TIME IS CHECK-IN AND CHECK-OUT AT THE HOTEL?

WHAT IS THE BEST WAY TO GET TO THE SHOWS?

If you purchased a hotel travel package, there is round-trip transportation from your hotel to the Gorge and back included in your package.

CAN I EXTEND MY STAY BEYOND THE TRAVEL PACKAGE DATES?

In order to add additional nights to your travel package, you will need to book those nights directly with the hotel and it is suggested to book the same room type associated with your Travel Package. Please note, the front desk will most likely not have your travel package reservation information yet. Once you’ve booked the additional night(s), please reach out to our Guest Services team at contact@100xhospitality.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

IS PARKING PROVIDED AT THE HOTEL?

100x travel packages do not include hotel parking. Please visit each hotel’s respective website for information and rates regarding parking.

HOW WILL I RECEIVE INFORMATION REGARDING MY SHUTTLE PASSES?

You will receive a detailed informational email from 100x Hospitality about one week prior to the event date with specific shuttle information.

CAN I USE MY ON LOCATION PACKAGE FOR A CONTEST/GIVEAWAY OR TO PROMOTE MY WEBSITE/PRODUCT/EVENT?

No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.

IS THERE A PAYMENT PLAN?

Yes! There is a payment plan for these travel packages. An initial 60% will be charged upon purchasing your package and a final 40% payment will be automatically deducted on 3/8/23. If you purchase after 3/8/23, you will be charged for the full payment at the time of your purchase. This is an automatic payment plan, meaning you’re on the plan simply by clicking “purchase”.

WHAT IF I CHANGE MY MIND AND DON’T WANT MY PACKAGE?

All packages are non-refundable. Please refer to 100x Hospitality’s Purchase Policy for complete details.

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